# Get your frontline engaged and performing - faster Equip managers to pinpoint and fix workforce process gaps on the floor with Smart Access. ## How it works: Unlock frontline performance Equip managers to drive continuous improvement with the only frontline operations platform that gives visibility into skills gaps, feedback tools and self-serve skill building for frontline workers – all on mobile. ### Accelerate frontline **worker performance** Performance support that improves workforce output and quality by 12%. Custom digital feedback tools to - support coaching on the frontline - Real-time worker visibility on the floor - Shift paper-based workforce management to digital - Review and analyze adherence to SOPs across the network Track and monitor individual worker adherence to SOPs to pinpoint areas of improvement. Gain cross-operations visibility into workforce performance and identify workers with retention risk. Support managers to give constructive feedback and develop managerial skills. Reporting quickly identifies gaps in knowledge and processes so they can be closed. Ability to sort and filter data based on facility, shift, leader, job function, timeframe, etc. Reporting quickly identifies gaps in knowledge and processes so they can be closed. Access and search for training content by role, location or task in one platform. Digital skill building ensure workers are completing the right action. Track and monitor individual worker adherence to SOPs to pinpoint areas of improvement. Gain cross-operations visibility into workforce performance and identify workers with retention risk. Support managers to give constructive feedback and develop managerial skills. ## **Security standards** that let you sleep at night ### Dependable storage and backup Cloud data is securely stored in different locations around the world, and we test disaster and backup plans annually. ### Encryption expertise Strong, effective encryption protocols keep your data from being read or stolen if it's intercepted. ### Privacy controls Anything you upload into Smart Access is kept private, backed up daily and never shared with third parties. ### Certifications ISO 27001 via Google Cloud Platform, SOC II via Google Cloud Platform and CSA CAIQ 3.1. ## How our **performance support** platform serves **operations leaders** After implementing Smart Access, a leading retailer saw: ## Frontline Feedback Tools Managers can easily support associate performance and provide meaningful coaching in-person. ## Complete Performance Analytics Gain visibility into workforce operational and skill gaps – across teams and locations to know where to improve. ## Continuous Improvement Get a summary of opportunities for improvement across the entire facility. ## Mobile **specifications** ### Multiplatform: Android, iOS, RF Devices ### Direct App Store Download ### Lightweight: Won't Strain Wifi ### Minimal IT Support Required ### Deployment Takes Just Four Weeks ## Customizable Platform A robust ecosystem of features means that Smart Access can be easily customized for different use cases. We help you transform your existing operations training materials into digital guidance for the frontline and equip managers with tools to measure and impact worker progress. ## How we **guide** you **through** your deployment ### Discover We start with the discovery of relevant use cases and gather requirements. ### Develop We use what we learned in the discovery phase to develop your content and build out your Smart Access experience. ### Determine Your Smart Access solution is deployed in your customer environment - to both devices and locations. ### Determine Post deployment, we continuously measure performance and determine ways to improve. ## Read how we’re **changing** the future of frontline **performance** management. # Smart Access Launches Ramp to Structure Ramp From Day One New capability helps operations teams connect onboarding, coaching, certification, and cross-skill into one structured frontline operating process, from day one through everyday performance on the... [Read more](/content/blog/smart-access-launches-ramp-to-structure-ramp-from-day-one/index.html) # Leveraging AI at Scale: When Operations Finally Moves From Seeing to Acting At 6:45 a.m., the building looks fine. A site leader walks the floor, scanning for anything that feels off. Labor is staffed, lines are moving,... [Read more](/content/blog/leveraging-ai-at-scale-when-operations-finally-moves-from-seeing-to-acting/index.html) # The Real Driver of Distribution Center Productivity: The Supervisor on the Floor If you spend enough time inside distribution centers, you begin to notice something that rarely shows up in performance reports. Two facilities can run the... [Read more](/content/blog/distribution-center-productivity-supervisor-role/index.html)