Frontline Operations Platform Features | Smart Access
Get your frontline engaged and performing - faster
Equip managers to pinpoint and fix workforce process gaps on the floor with Smart Access.
How it works: Unlock frontline performance
Equip managers to drive continuous improvement with the only frontline operations platform that gives visibility into skills gaps, feedback tools and self-serve skill building for frontline workers – all on mobile.
Accelerate frontline worker performance
Performance support that improves workforce output and quality by 12%.
Custom digital feedback tools to
- support coaching on the frontline
- Real-time worker visibility on the floor
- Shift paper-based workforce management to digital
- Review and analyze adherence to SOPs across the network
Track and monitor individual worker adherence to SOPs to pinpoint areas of improvement.
Gain cross-operations visibility into workforce performance and identify workers with retention risk.
Support managers to give constructive feedback and develop managerial skills.
Reporting quickly identifies gaps in knowledge and processes so they can be closed
Ability to sort and filter data based on facility, shift, leader, job function, timeframe, etc.
Reporting quickly identifies gaps in knowledge and processes so they can be closed
Access and search for training content by role, location or task in one platform
Digital skill building ensure workers are completing the right action
Track and monitor individual worker adherence to SOPs to pinpoint areas of improvement.
Gain cross-operations visibility into workforce performance and identify workers with retention risk.
Support managers to give constructive feedback and develop managerial skills.
Security standards that let you sleep at night
Dependable storage and backup
Cloud data is securely stored in different locations around the world, and we test disaster and backup plans annually.
Encryption expertise
Strong, effective encryption protocols keep your data from being read or stolen if it's intercepted.
Privacy controls
Anything you upload into Smart Access is kept private, backed up daily and never shared with third parties.
Certifications
ISO 27001 via Google Cloud Platform, SOC II via Google Cloud Platform and CSA CAIQ 3.1.
How our performance support platform serves operations leaders
After implementing Smart Access, a leading retailer saw:
Frontline Feedback Tools
Managers can easily support associate performance and provide meaningful coaching in-person.
Complete Performance Analytics
Gain visibility into workforce operational and skill gaps – across teams and locations to know where to improve.
Continuous Improvement
Get a summary of opportunities for improvement across the entire facility.
Mobile specifications
Multiplatform: Android, iOS, RF Devices
Direct App Store Download
Lightweight: Won't Strain Wifi
Minimal IT Support Required
Deployment Takes Just Four Weeks
Customizable Platform
A robust ecosystem of features means that Smart Access can be easily customized for different use cases. We help you transform your existing operations training materials into digital guidance for the frontline and equip managers with tools to measure and impact worker progress.
How we guide you through your deployment
Discover
We start with the discovery of relevant use cases and gather requirements.
Develop
We use what we learned in the discover phase to develop your content and build out your Smart Access experience.
Determine
Your Smart Access solution is deployed in your customer environment - to both devices and locations.
Determine
Post deployment, we continuously measure performance and determine ways to improve.