# Observations

Capture behavioral insights and coaching interactions systematically. Configure observation types, compliance requirements, and trend analytics.

- [How to Preview an Observation](https://help.smartaccess.io/en/articles/16040547-how-to-preview-an-observation): Locate and review a job function observation in read-only mode, or start one against an associate for testing.
- [How to Review an Observation and Submit Feedback](https://help.smartaccess.io/en/articles/16045336-how-to-review-an-observation-and-submit-feedback): Review an observation's prompts, guidance, images, and response choices in Smart Access via a test observation, and submit feedback when something needs to be clarified, corrected, or improved.
- [Formula configuration guide](https://help.smartaccess.io/en/articles/12279380-formula-configuration-guide)