Completed - The scheduled maintenance has been completed. May 29, 21:15 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 29, 21:00 MDT
Scheduled - We will be undergoing routine maintenance around this time and users may notice slower performance during this time. May 29, 15:52 MDT
Incident: 30106487
Date: May 13, 2026
Degraded Performance on Smart Access Platform
Resolved - The issue has been resolved. May 13, 17:35 MDT
Monitoring - A fix has been implemented and we are monitoring results. May 13, 17:03 MDT
Identified - The issue has been identified and we are working on a fix. May 13, 17:01 MDT
Investigating - We are currently experiencing degraded performance across the Smart Access application. Users may encounter slow load times, timeouts, or partial service disruptions. May 13, 16:36 MDT
Incident: 29447108
Date: April 4, 2026
Data Processing Delays - Reporting Tools Affected
Resolved - The issue has been resolved. April 4, 13:29 MDT
Update - Our team continues to monitor for further issues, but the issue has been resolved. April 3, 09:35 MDT
Update - We continue to monitor for further issues. April 2, 16:34 MDT
Monitoring - A fix has been implemented and we are monitoring to confirm the issue has been remediated. April 2, 11:03 MDT
Incident: 27206705
Date: November 17, 2025
Routine Maintenance
Completed - The scheduled maintenance has been completed. November 17, 17:18 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. November 17, 16:30 MST
Incident: 26822727
Date: October 21, 2025
Degraded Performance
Resolved - The affected subprocessors have fully recovered. October 21, 05:05 MDT
Update - We continue to see recovery continuing across all impacted subprocessors. October 20, 22:47 MDT
Incident: 26256984
Date: September 7, 2025
Scheduled Infrastructure Maintenance on 2025-09-07 at 22:00 EST
Completed - The scheduled maintenance has been completed. September 7, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. September 7, 20:00 MDT
Incident: 25457001
Date: June 12, 2025
Degraded Performance on Smart Access Platform
Resolved - The Smart Access platform is fully operational and our service providers have made a full service recovery. June 12, 16:58 MDT
Monitoring - We are continuing to monitor for any further issues. June 12, 16:42 MDT
Incident: 24527969
Date: March 31, 2025
Scheduled Infrastructure Maintenance on 2025-03-31 at 23:00 EST
Completed - The scheduled maintenance has been completed. March 31, 22:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. March 31, 21:00 MDT
Incident: 24411523
Date: March 21, 2025
Degraded performance on Smart Access platform
Resolved - The incident has been resolved and we are continuing to monitor for any further performance impact. March 21, 09:34 MDT
Incident: 23582440
Date: January 20, 2025
Scheduled Infrastructure Maintenance on 2025-01-20 at 22:00 EST
Completed - The scheduled maintenance has been completed. January 20, 22:33 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. January 20, 20:00 MST
Incident: 22980115
Date: November 26, 2024
Authentication and login issue
Resolved - The authentication issue has been resolved. We continue to monitor systems and apologize for any inconvenience caused. November 26, 22:40 MST
Incident: 22534197
Date: October 21, 2024
Scheduled Infrastructure Maintenance
Completed - The scheduled maintenance has been completed. October 21, 00:00 MDT
Incident: 16678906
Date: March 28, 2023
Degraded performance with dashboards and reporting
Resolved - The issue has been resolved and dashboards and reporting have been synchronized. March 28, 18:04 MDT
Monitoring - A fix has been implemented and we are monitoring to confirm the issue has been remediated. March 28, 17:19 MDT
Incident: 10841104
Date: August 25, 2022
Scheduled Infrastructure Maintenance
Completed - The scheduled maintenance has been completed. August 25, 22:06 MDT