# Smart Access Status - Incident History

## Incident: 30378409
### Date: May 29, 2026
#### Routine Maintenance
- **Completed** - The scheduled maintenance has been completed.  
  *May 29, 21:15 MDT*
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary.  
  *May 29, 21:00 MDT*
- **Scheduled** - We will be undergoing routine maintenance around this time and users may notice slower performance during this time.  
  *May 29, 15:52 MDT*

## Incident: 30106487
### Date: May 13, 2026
#### Degraded Performance on Smart Access Platform
- **Resolved** - The issue has been resolved.  
  *May 13, 17:35 MDT*
- **Monitoring** - A fix has been implemented and we are monitoring results.  
  *May 13, 17:03 MDT*
- **Identified** - The issue has been identified and we are working on a fix.  
  *May 13, 17:01 MDT*
- **Investigating** - We are currently experiencing degraded performance across the Smart Access application. Users may encounter slow load times, timeouts, or partial service disruptions.  
  *May 13, 16:36 MDT*

## Incident: 29447108
### Date: April 4, 2026
#### Data Processing Delays - Reporting Tools Affected
- **Resolved** - The issue has been resolved.  
  *April 4, 13:29 MDT*
- **Update** - Our team continues to monitor for further issues, but the issue has been resolved.  
  *April 3, 09:35 MDT*
- **Update** - We continue to monitor for further issues.  
  *April 2, 16:34 MDT*
- **Monitoring** - A fix has been implemented and we are monitoring to confirm the issue has been remediated.  
  *April 2, 11:03 MDT*

## Incident: 27206705
### Date: November 17, 2025
#### Routine Maintenance
- **Completed** - The scheduled maintenance has been completed.  
  *November 17, 17:18 MST*
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary.  
  *November 17, 16:30 MST*

## Incident: 26822727
### Date: October 21, 2025
#### Degraded Performance
- **Resolved** - The affected subprocessors have fully recovered.  
  *October 21, 05:05 MDT*
- **Update** - We continue to see recovery continuing across all impacted subprocessors.  
  *October 20, 22:47 MDT*

## Incident: 26256984
### Date: September 7, 2025
#### Scheduled Infrastructure Maintenance on 2025-09-07 at 22:00 EST
- **Completed** - The scheduled maintenance has been completed.  
  *September 7, 22:00 MDT*
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary.  
  *September 7, 20:00 MDT*

## Incident: 25457001
### Date: June 12, 2025
#### Degraded Performance on Smart Access Platform
- **Resolved** - The Smart Access platform is fully operational and our service providers have made a full service recovery.  
  *June 12, 16:58 MDT*
- **Monitoring** - We are continuing to monitor for any further issues.  
  *June 12, 16:42 MDT*

## Incident: 24527969
### Date: March 31, 2025
#### Scheduled Infrastructure Maintenance on 2025-03-31 at 23:00 EST
- **Completed** - The scheduled maintenance has been completed.  
  *March 31, 22:00 MDT*
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary.  
  *March 31, 21:00 MDT*

## Incident: 24411523
### Date: March 21, 2025
#### Degraded performance on Smart Access platform
- **Resolved** - The incident has been resolved and we are continuing to monitor for any further performance impact.  
  *March 21, 09:34 MDT*

## Incident: 23582440
### Date: January 20, 2025
#### Scheduled Infrastructure Maintenance on 2025-01-20 at 22:00 EST
- **Completed** - The scheduled maintenance has been completed.  
  *January 20, 22:33 MST*
- **In progress** - Scheduled maintenance is currently in progress. We will provide updates as necessary.  
  *January 20, 20:00 MST*

## Incident: 22980115
### Date: November 26, 2024
#### Authentication and login issue
- **Resolved** - The authentication issue has been resolved. We continue to monitor systems and apologize for any inconvenience caused.  
  *November 26, 22:40 MST*

## Incident: 22534197
### Date: October 21, 2024
#### Scheduled Infrastructure Maintenance
- **Completed** - The scheduled maintenance has been completed.  
  *October 21, 00:00 MDT*

## Incident: 16678906
### Date: March 28, 2023
#### Degraded performance with dashboards and reporting
- **Resolved** - The issue has been resolved and dashboards and reporting have been synchronized.  
  *March 28, 18:04 MDT*
- **Monitoring** - A fix has been implemented and we are monitoring to confirm the issue has been remediated.  
  *March 28, 17:19 MDT*

## Incident: 10841104
### Date: August 25, 2022
#### Scheduled Infrastructure Maintenance
- **Completed** - The scheduled maintenance has been completed.  
  *August 25, 22:06 MDT*