Date: May 29, 2026 21:15 MDT Status: Completed The scheduled maintenance has been completed.
Date: May 29, 2026 21:00 MDT Status: In progress Scheduled maintenance is currently in progress. We will provide updates as necessary.
Date: May 29, 2026 15:52 MDT Status: Scheduled We will be undergoing routine maintenance around this time and users may notice slower performance during this time.
Degraded Performance on Smart Access Platform
Date: May 13, 2026 17:35 MDT Status: Resolved The issue has been resolved.
Date: May 13, 2026 17:03 MDT Status: Monitoring A fix has been implemented and we are monitoring results.
Date: May 13, 2026 17:01 MDT Status: Identified The issue has been identified and we are working on a fix.
Date: May 13, 2026 16:36 MDT Status: Investigating We are currently experiencing degraded performance across the Smart Access application. Users may encounter slow load times, timeouts, or partial service disruptions.
Data Processing Delays - Reporting Tools Affected
Date: Apr 4, 2026 13:29 MDT Status: Resolved The issue has been resolved.
Date: Apr 3, 2026 09:35 MDT Status: Update Our team continues to monitor for further issues, but the issue has been resolved.
Date: Apr 2, 2026 16:34 MDT Status: Update We continue to monitor for further issues.
Date: Apr 2, 2026 14:48 MDT Status: Update We are continuing to monitor for further issues.
Date: Apr 2, 2026 11:03 MDT Status: Monitoring A fix has been implemented and we are monitoring to confirm the issue has been remediated.
Date: Apr 2, 2026 09:15 MDT Status: Identified The issue has been identified and a fix is being implemented.
Date: Apr 2, 2026 06:08 MDT Status: Investigating Our data processing infrastructure is running behind which may affect data availability in the reporting tools.
Routine Maintenance
Date: Nov 17, 2025 17:18 MST Status: Completed The scheduled maintenance has been completed.
Date: Nov 17, 2025 16:30 MST Status: In progress Scheduled maintenance is currently in progress. We will provide updates as necessary.
Date: Nov 17, 2025 16:20 MST Status: Scheduled We’re performing routine maintenance and you may notice slower performance during this time.
Degraded Performance
Date: Oct 21, 2025 05:05 MDT Status: Resolved The affected subprocessors have fully recovered.
Date: Oct 20, 2025 22:47 MDT Status: Update We continue to see recovery continuing across all impacted subprocessors.
Date: Oct 20, 2025 20:08 MDT Status: Update Our subprocessors for Asset & Media Management and Support/Knowledgebase have recovered and continue to monitor their systems.
Scheduled Infrastructure Maintenance on 2025-09-07 at 22:00 EST
Date: Sep 7, 2025 22:00 MDT Status: Completed The scheduled maintenance has been completed.
Date: Sep 7, 2025 20:00 MDT Status: In progress Scheduled maintenance is currently in progress. We will provide updates as necessary.
Date: Aug 27, 2025 09:49 MDT Status: Scheduled We will be performing a scheduled database migration on 2025-09-07 beginning at 22:00 EST.
Degraded Performance on Smart Access Platform
Date: Jun 12, 2025 16:58 MDT Status: Resolved The Smart Access platform is fully operational and our service providers have made a full service recovery.
Date: Jun 12, 2025 16:42 MDT Status: Update We are continuing to monitor for any further issues.
Date: Jun 12, 2025 15:36 MDT Status: Update Our service providers have mostly recovered and we are working to continually bring services back.
Scheduled Infrastructure Maintenance on 2025-03-31 at 23:00 EST
Date: Mar 31, 2025 22:00 MDT Status: Completed The scheduled maintenance has been completed.
Date: Mar 31, 2025 21:00 MDT Status: In progress Scheduled maintenance is currently in progress. We will provide updates as necessary.
Date: Mar 31, 2025 09:51 MDT Status: Scheduled We will be undergoing scheduled maintenance at 23:00 EST for 1 hour.
Degraded performance on Smart Access platform
Date: Mar 21, 2025 09:34 MDT Status: Resolved The incident has been resolved and we are continuing to monitor for any further performance impact.
Date: Mar 21, 2025 08:26 MDT Status: Update We are continuing to monitor for any further issues.
Date: Mar 21, 2025 07:16 MDT Status: Monitoring All services are now operational and we are continuing to monitor.
Scheduled Infrastructure Maintenance on 2025-01-20 at 22:00 EST
Date: Jan 20, 2025 22:33 MST Status: Completed The scheduled maintenance has been completed.
Date: Jan 20, 2025 20:00 MST Status: In progress Scheduled maintenance is currently in progress. We will provide updates as necessary.
Date: Jan 16, 2025 10:11 MST Status: Scheduled We will be performing a scheduled database migration on 2025-01-20 at 22:00 EST.
Scheduled Infrastructure Maintenance on 2024-11-28 at 22:00 EST
Date: Nov 28, 2024 23:00 MST Status: Completed The scheduled maintenance has been completed.
Date: Nov 28, 2024 20:00 MST Status: In progress Scheduled maintenance is currently in progress. We will provide updates as necessary.
Date: Nov 20, 2024 16:51 MST Status: Scheduled We will be performing a scheduled database migration on 2024-11-28 beginning at 22:00 EST.
Authentication and login issue
Date: Nov 26, 2024 22:40 MST Status: Resolved The authentication issue has been resolved. We continue to monitor systems and apologize for any inconvenience caused.
Date: Nov 26, 2024 20:32 MST Status: Update We are continuing to monitor for further issues.
Date: Nov 26, 2024 18:16 MST Status: Monitoring A fix has been implemented and we are continuing to monitor.
Scheduled Infrastructure Maintenance
Date: Oct 21, 2024 00:00 MDT Status: Completed The scheduled maintenance has been completed.
Date: Oct 20, 2024 21:00 MDT Status: In progress Scheduled maintenance is currently in progress. We will provide updates as necessary.
Date: Oct 13, 2024 19:00 MDT Status: Scheduled We will be undergoing scheduled maintenance on 2024-10-20 beginning at 21:00.
Degraded performance with dashboards and reporting
Date: Mar 28, 2023 18:04 MDT Status: Resolved The issue has been resolved and dashboards and reporting have been synchronized.
Date: Mar 28, 2023 17:19 MDT Status: Monitoring A fix has been implemented and we are monitoring to confirm the issue has been remediated.
Date: Mar 28, 2023 15:41 MDT Status: Update We continue to work on a fix and thank you for your patience.