# Smart Access Status - Incident History

## Routine Maintenance
* **Date**: May 29, 2026 21:15 MDT  
  **Status**: Completed  
  The scheduled maintenance has been completed.
* **Date**: May 29, 2026 21:00 MDT  
  **Status**: In progress  
  Scheduled maintenance is currently in progress. We will provide updates as necessary.
* **Date**: May 29, 2026 15:52 MDT  
  **Status**: Scheduled  
  We will be undergoing routine maintenance around this time and users may notice slower performance during this time.

## Degraded Performance on Smart Access Platform
* **Date**: May 13, 2026 17:35 MDT  
  **Status**: Resolved  
  The issue has been resolved.
* **Date**: May 13, 2026 17:03 MDT  
  **Status**: Monitoring  
  A fix has been implemented and we are monitoring results.
* **Date**: May 13, 2026 17:01 MDT  
  **Status**: Identified  
  The issue has been identified and we are working on a fix.
* **Date**: May 13, 2026 16:36 MDT  
  **Status**: Investigating  
  We are currently experiencing degraded performance across the Smart Access application. Users may encounter slow load times, timeouts, or partial service disruptions.

## Data Processing Delays - Reporting Tools Affected
* **Date**: Apr 4, 2026 13:29 MDT  
  **Status**: Resolved  
  The issue has been resolved.
* **Date**: Apr 3, 2026 09:35 MDT  
  **Status**: Update  
  Our team continues to monitor for further issues, but the issue has been resolved.
* **Date**: Apr 2, 2026 16:34 MDT  
  **Status**: Update  
  We continue to monitor for further issues.
* **Date**: Apr 2, 2026 14:48 MDT  
  **Status**: Update  
  We are continuing to monitor for further issues.
* **Date**: Apr 2, 2026 11:03 MDT  
  **Status**: Monitoring  
  A fix has been implemented and we are monitoring to confirm the issue has been remediated.
* **Date**: Apr 2, 2026 09:15 MDT  
  **Status**: Identified  
  The issue has been identified and a fix is being implemented.
* **Date**: Apr 2, 2026 06:08 MDT  
  **Status**: Investigating  
  Our data processing infrastructure is running behind which may affect data availability in the reporting tools.

## Routine Maintenance
* **Date**: Nov 17, 2025 17:18 MST  
  **Status**: Completed  
  The scheduled maintenance has been completed.
* **Date**: Nov 17, 2025 16:30 MST  
  **Status**: In progress  
  Scheduled maintenance is currently in progress. We will provide updates as necessary.
* **Date**: Nov 17, 2025 16:20 MST  
  **Status**: Scheduled  
  We’re performing routine maintenance and you may notice slower performance during this time.

## Degraded Performance
* **Date**: Oct 21, 2025 05:05 MDT  
  **Status**: Resolved  
  The affected subprocessors have fully recovered.
* **Date**: Oct 20, 2025 22:47 MDT  
  **Status**: Update  
  We continue to see recovery continuing across all impacted subprocessors.
* **Date**: Oct 20, 2025 20:08 MDT  
  **Status**: Update  
  Our subprocessors for Asset & Media Management and Support/Knowledgebase have recovered and continue to monitor their systems.

## Scheduled Infrastructure Maintenance on 2025-09-07 at 22:00 EST
* **Date**: Sep 7, 2025 22:00 MDT  
  **Status**: Completed  
  The scheduled maintenance has been completed.
* **Date**: Sep 7, 2025 20:00 MDT  
  **Status**: In progress  
  Scheduled maintenance is currently in progress. We will provide updates as necessary.
* **Date**: Aug 27, 2025 09:49 MDT  
  **Status**: Scheduled  
  We will be performing a scheduled database migration on 2025-09-07 beginning at 22:00 EST.

## Degraded Performance on Smart Access Platform
* **Date**: Jun 12, 2025 16:58 MDT  
  **Status**: Resolved  
  The Smart Access platform is fully operational and our service providers have made a full service recovery.
* **Date**: Jun 12, 2025 16:42 MDT  
  **Status**: Update  
  We are continuing to monitor for any further issues.
* **Date**: Jun 12, 2025 15:36 MDT  
  **Status**: Update  
  Our service providers have mostly recovered and we are working to continually bring services back.

## Scheduled Infrastructure Maintenance on 2025-03-31 at 23:00 EST
* **Date**: Mar 31, 2025 22:00 MDT  
  **Status**: Completed  
  The scheduled maintenance has been completed.
* **Date**: Mar 31, 2025 21:00 MDT  
  **Status**: In progress  
  Scheduled maintenance is currently in progress. We will provide updates as necessary.
* **Date**: Mar 31, 2025 09:51 MDT  
  **Status**: Scheduled  
  We will be undergoing scheduled maintenance at 23:00 EST for 1 hour.

## Degraded performance on Smart Access platform
* **Date**: Mar 21, 2025 09:34 MDT  
  **Status**: Resolved  
  The incident has been resolved and we are continuing to monitor for any further performance impact.
* **Date**: Mar 21, 2025 08:26 MDT  
  **Status**: Update  
  We are continuing to monitor for any further issues.
* **Date**: Mar 21, 2025 07:16 MDT  
  **Status**: Monitoring  
  All services are now operational and we are continuing to monitor.

## Scheduled Infrastructure Maintenance on 2025-01-20 at 22:00 EST
* **Date**: Jan 20, 2025 22:33 MST  
  **Status**: Completed  
  The scheduled maintenance has been completed.
* **Date**: Jan 20, 2025 20:00 MST  
  **Status**: In progress  
  Scheduled maintenance is currently in progress. We will provide updates as necessary.
* **Date**: Jan 16, 2025 10:11 MST  
  **Status**: Scheduled  
  We will be performing a scheduled database migration on 2025-01-20 at 22:00 EST.

## Scheduled Infrastructure Maintenance on 2024-11-28 at 22:00 EST
* **Date**: Nov 28, 2024 23:00 MST  
  **Status**: Completed  
  The scheduled maintenance has been completed.
* **Date**: Nov 28, 2024 20:00 MST  
  **Status**: In progress  
  Scheduled maintenance is currently in progress. We will provide updates as necessary.
* **Date**: Nov 20, 2024 16:51 MST  
  **Status**: Scheduled  
  We will be performing a scheduled database migration on 2024-11-28 beginning at 22:00 EST.

## Authentication and login issue
* **Date**: Nov 26, 2024 22:40 MST  
  **Status**: Resolved  
  The authentication issue has been resolved. We continue to monitor systems and apologize for any inconvenience caused.
* **Date**: Nov 26, 2024 20:32 MST  
  **Status**: Update  
  We are continuing to monitor for further issues.
* **Date**: Nov 26, 2024 18:16 MST  
  **Status**: Monitoring  
  A fix has been implemented and we are continuing to monitor.

## Scheduled Infrastructure Maintenance
* **Date**: Oct 21, 2024 00:00 MDT  
  **Status**: Completed  
  The scheduled maintenance has been completed.
* **Date**: Oct 20, 2024 21:00 MDT  
  **Status**: In progress  
  Scheduled maintenance is currently in progress. We will provide updates as necessary.
* **Date**: Oct 13, 2024 19:00 MDT  
  **Status**: Scheduled  
  We will be undergoing scheduled maintenance on 2024-10-20 beginning at 21:00.

## Degraded performance with dashboards and reporting
* **Date**: Mar 28, 2023 18:04 MDT  
  **Status**: Resolved  
  The issue has been resolved and dashboards and reporting have been synchronized.
* **Date**: Mar 28, 2023 17:19 MDT  
  **Status**: Monitoring  
  A fix has been implemented and we are monitoring to confirm the issue has been remediated.
* **Date**: Mar 28, 2023 15:41 MDT  
  **Status**: Update  
  We continue to work on a fix and thank you for your patience.