Degraded Performance on Smart Access Platform

Resolved

The issue has been resolved

Posted 2 months ago. May 13, 2026 - 17:35 MDT

Monitoring

A fix has been implemented and we are monitoring results.

Posted 2 months ago. May 13, 2026 - 17:03 MDT

Identified

The issue has been identified and we are working on a fix.

Posted 2 months ago. May 13, 2026 - 17:01 MDT

Investigating

We are currently experiencing degraded performance across the Smart Access application. Users may encounter slow load times, timeouts, or partial service disruptions.

Initial investigations indicate this is related to a broader issue affecting Google Cloud Platform (GCP) infrastructure. We are actively working with GCP and monitoring the situation closely to determine the scope and impact.

We will provide updates as we learn more.

Posted 2 months ago. May 13, 2026 - 16:36 MDT

This incident affected: Experience (Admin Console (Portal), Universal Application (mobile & browser-based)).