Smart Access Trust Center

Smart Access is the leading platform that enhances productivity on the frontline by bridging the gap between behavior and operational standards. Trusted by organizations across diverse industries, Smart Access helps teams unlock their true potential through actionable insights and operational excellence.

Subprocessors

Cloud infrastructure and data services
United States (with multi-region support)
Google Cloud Platform is used by Smart Access to host and operate core infrastructure, including compute, storage, networking, and managed services such as databases, event pipelines, and machine learning tools. GCP processes data involved in platform operations, application hosting, and backend processing pipelines.
Smart Access leverages GCP to ensure scalable, secure, and resilient delivery of its services, with built-in encryption, identity controls, and monitoring capabilities aligned with industry-leading compliance and reliability standards.
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Microsoft

Enterprise software, communication and productivity tools
United States & Canada
Microsoft provides a range of services used by Smart Access across productivity, communication, and infrastructure. This includes Office 365 applications and other enterprise tools that support email, file storage, collaboration, identity management, and cloud-based compute and networking.
Microsoft processes data associated with Smart Access’s internal operations and platform infrastructure, including document content, system logs, and user activity metadata. These services enable secure communication, scalable infrastructure, and operational efficiency across Smart Access’s environment.
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Google Workspace

Identity provider, communication, collaboration, and productivity
United States & Canada
Google Workspace is used by Smart Access for internal productivity and collaboration through applications such as Gmail, Google Docs, Sheets, Slides, Drive, Calendar, and Meet. It processes data including emails, documents, calendars, meeting metadata, and file content shared and created within these tools.
These services support day-to-day communication, document management, collaborative work, and team coordination, enabling Smart Access to operate efficiently across distributed environments with robust sharing, access control, and security capabilities.
| Slack

Team communication and collaboration
United States & Canada
Slack is used by Smart Access for internal team messaging, collaboration, and integration with operational workflows. It processes data such as messages, channels, threads, files, notifications, and app interactions across public and private workspaces.
Slack enables real-time and asynchronous communication across teams, supports integration with tools like Jira and Google Drive, and enhances transparency, coordination, and responsiveness in daily operations.
| Intercom

Customer support
United States & Canada
Intercom is used by Smart Access to provide real-time and asynchronous customer support and engagement through chat, email, and in-app messaging. As part of these services, Intercom may process data including customer contact information, conversation transcripts, usage metadata, and account identifiers. This data helps Smart Access deliver timely and contextual support, track issues, and continuously improve the customer experience.
Data processing is governed by Intercom’s security, privacy, and compliance practices in accordance with applicable data protection laws. Intercom operates under strict contractual obligations and does not access or share data beyond what is necessary to deliver its services.
| Box

File storage and collaboration
United States & Canada
Box is used by Smart Access for secure cloud-based storage, sharing, and collaboration on internal and customer-facing documentation. As part of these operations, Box may process data including uploaded files, metadata, user activity logs, and access permissions.
This enables distributed teams to manage version control, collaborate on content, and ensure appropriate access levels for documents across operational and customer contexts. Data is stored and managed in compliance with industry-standard security and access control practices provided by Box.
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New Relic

Application performance monitoring
United States & Canada
New Relic is used by Smart Access to monitor the health, performance, and availability of its software infrastructure and customer-facing applications. This includes the collection and analysis of data such as system metrics, error rates, transaction traces, and infrastructure logs.
The data processed enables engineering and operations teams to detect issues, optimize system performance, and ensure reliable service delivery. New Relic supports Smart Access in maintaining high availability and rapid response to incidents through proactive observability tooling and analytics.
| Cloudflare

Content delivery and security
United States & Canada
Cloudflare is used by Smart Access to enhance the security, performance, and reliability of its web applications and APIs. Cloudflare processes data such as IP addresses, DNS queries, TLS/SSL handshake data, and request/response metadata to provide services including DDoS protection, traffic routing, edge caching, and web application firewall (WAF) enforcement.
This infrastructure allows Smart Access to deliver a fast, secure, and resilient digital experience to users by mitigating threats, reducing latency, and improving load distribution globally.
| Sentry

Error tracking and debugging
United States
Sentry is used by Smart Access to monitor, log, and analyze software errors and exceptions in real time. It processes data such as stack traces, error messages, environment context, and user session metadata to help identify, reproduce, and resolve issues affecting application stability and user experience.
This enables engineering teams to respond quickly to defects, prioritize fixes, and improve the overall reliability and quality of Smart Access’s software products.
| Jira

Project and issue tracking
United States & Canada
Jira is used by Smart Access to manage software development workflows, track engineering tasks, log bugs, and coordinate cross-functional projects. It processes data such as task descriptions, comments, attachments, timestamps, and workflow metadata to support product delivery and operational execution.
Jira enables structured collaboration across teams, visibility into progress and blockers, and systematic tracking of issues from discovery through resolution, contributing to continuous improvement and delivery assurance.